Tuesday, September 30, 2025

Positioning: The Battle for Your Feet

 

Oofos positions their product as "recovery footwear."



Look closely at the video's script. It hammers home their positioning while focusing on benefits and outcomes:

We don’t make footwear.

We make shock absorbers.

Fatigue fighters.

Mobility maximizers.

This is the science of active recovery.

Revolutionary Oofos technology absorbs impact and reduces pressure.

It’s the foundation of every pair of Oofos and the key to recovering faster.

This is not a shoe. This is Oofos active recovery.

Activate your recovery with Oofos.


Combined with eye catching graphics, this script shows that Oofos understands what their customer wants/needs ... and then delivers that in the form of shoes.



Monday, September 29, 2025

Pickle Fork


I inherited a pickle fork.

As pickle forks go, it was a nice one … but … having no use for a pickle fork, I put up for sale on the internet.

It got an immediate response from someone who appreciates a good pickle fork more than I do. A response that made me smile at the writer’s move to establish a relationship and suggest offering them a discount.

I hope you're as amused and charmed by the response as I was.

“Good evening. Hope you and all yours are doing well. I am interested in this little fork to serve sweet gherkins at table.

“I have, well HAD, a very similar one, albeit sterling, but some poorly raised malcontent swiped it at my last open house. I’m pretty sure he outed himself for using the incorrect spoon for his soup course. As my dearly departed Grandma would say, ‘Those with evil in their heart will show their real selves sooner or later.’

“I like the looks of this potential replacement, but may I ask for a close-up photo of the face and wings that grace the caryatid/harpy. Give me a quick image and I’m 90% sure already I’ll take this petite pickle poker, but I want to look into its eyes first.

“Look forward to hearing from you. And any discounts for clever repartee, being amusing, or pleading undying love and devotion … to my miniature dachshund at least ... will be greatly appreciated.

“Thank you, my dear one, and I look forward to your response.”


Not your typical response, but in these days of boring, often AI-generated, content, something out of the ordinary and a little offbeat can be a welcome breath of fresh air. Even if it's just response to an online ad. For a pickle fork.


Friday, September 26, 2025

To FAQ or Not to FAQ?

 

To FAQ or Not To FAQ

FAQs are a confession.

They’re the digital equivalent of muttering, “Oh, right, we forgot to explain that properly the first time around.” Because if the content on a site were actually structured to map to the journey of a real, live human being, the so-called Frequently Asked Questions wouldn’t need to exist.

And let’s be honest: they’re rarely questions. They’re rarely asked. And yet… here I am. Clicking. Scanning. Loving them.

Why? Because typically they’re the only island of plain, orderly text in an ocean of motion graphics and cinematic homepage drone shots. Everything else is screaming at me in high-res technicolor. The FAQ section? It’s dull. It’s steady. It’s text. Ahhh.

That boredom is soothing. Logical. Navigable. The sort of thing I can control + F my way through without feeling like I’ve been dropped into a neon carnival.

In a perfect world, those glittering top-level pages would actually serve user needs. But until every organization out there starts designing like Wikipedia or IKEA instructions—clear, no-nonsense, and built for humans—I’ll happily cling to the dry little lifeboat called FAQ.

For me it’s not just preference. It’s a kind of micro-accessibility. I get overstimulated by autoplay videos, by spinning icons, by the relentless parade of design cleverness. I need a quiet corner. Text. Black words on a white page.

FAQs are to noisy websites what transcripts are to podcasts: a quiet, searchable oasis of sanity.

So maybe what I’m really saying is this: every website should have a “No Noise” button. Like airplane mode, but for the web. Kill the animations. Cut the background video. Turn down the volume. Just let me read.


Thursday, September 25, 2025

The Humble Magic of a Good Story

 

Telling your client's story

Stories sell.

Because people don’t buy solutions. They buy themselves in your story.

So here’s the trick: don’t pitch. Confess.

1. Start small. Real small.

Not with stats. Not with glory.
Start with your client in their garage, on their couch, Googling “How to not fail.”
Because that’s where their prospects are. Right now.

And people trust people who’ve been where they are.

2. Cue the chaos.

What sucked?
What broke?
What did your client not have figured out?
That thing, the mess, is where the magic lives.

No struggle = no story = no sale.

3. Show the stumble.

Tried the wrong things? Good.
Fell on their face? Even better.
Let your client be human. Because their prospects are very human.

This is not a superhero origin story. It’s a regular person who kept going.

4. Finally, show the shift.

The “aha.” The pivot.
Not “we’re crushing it now” but “here’s how we started climbing out.”

Make it feel possible. Tangible. Like the person reading can reach out and grab it.


And when you do that?
You’re not marketing.
You’re handing someone a flashlight in their own dark room.

So tell your client’s story.
Relatable. Vulnerable. True.
Because in the end, people don’t follow brands.
They follow people who’ve been there.

And made it out.



Wednesday, September 24, 2025

I had it all figured out

In high school, I thought I was the oracle of my own future. A teenager, armed with a bad haircut and a cocky grin, convinced I had the whole map spread out in front of me. Straight road. Clear horizon. No detours.

Spoiler: that map was crap.

The truth is, I didn’t know squat. None of us did. We were just kids fumbling through locker hall politics and thinking a driver’s license was the key to the universe.

What I’ve learned since is this: you don’t stumble across some neatly wrapped version of yourself hiding behind a tree. You cobble it together. Trial by fire. Bad jobs, worse decisions, all the moves you thought would ruin you but somehow became the foundation for who you are now.

Every version of me felt permanent ... until it wasn’t. And then the ground shifted, and suddenly I was tearing down walls, putting up new ones, trying to figure out if I liked the view.

Growth isn’t a staircase. It’s a demolition derby. Half-built towers, blown-up blueprints, duct tape holding things together until you find a sturdier nail. And you know what? That’s the beauty of it.

If I could time-travel back to that puffed-up teenager, I wouldn’t hand him directions. I’d toss him a toolbox and say, “Go build. Screw it up. Tear it down. Build again.”

Because that’s what we’re all doing. Always. The job’s never done. And thank God for that.

You’re not a finished product. You’re the workshop.

 

Scott Frothingham, age 18
The author at 18 when he didn't know
what he didn't know.


Tuesday, September 23, 2025

The AI Reality Check: Why Human Oversight Isn’t Optional

 

The AI Reality Check

The shine is wearing off. The balloon’s deflating. After two years of champagne toasts and TED Talk promises, businesses are waking up with the hangover: artificial intelligence without human oversight isn’t a miracle; it’s a mess waiting to happen.

The Great AI Recalibration

In late 2022 ChatGPT was the exciting new kid, and every company wanted to marry it. Fast forward to now: adoption rates among big corporations are actually sliding backward. Not because AI is dead. Because the honeymoon is.

Turns out, when you invite AI to run the show, it shows up drunk on data, makes stuff up about 10–12% of the time, and gets even sloppier the less you watch it. We’re talking marketing campaigns with bogus stats, chatbots handing out wrong answers, and copy that reads smooth but collapses under fact-checking.

One marketing manager confided: they spent $2,000 and 20 hours rewriting AI’s “time-saving” copy. Spoiler: a human could’ve done it faster, cheaper, and with fewer headaches.

The Human Skills Renaissance

Here’s the twist. Instead of replacing people, AI has put a spotlight on just how badly we still need them. Fact-checking (yes, the job everyone thought was boring) is suddenly one of the hottest gigs on Upwork. Writing jobs are ticking up too, because let’s face it: AI drafts are like IKEA furniture. You can get it flat-packed and kind of ready, but you still need someone with tools and patience to make it sturdy.

The winners right now aren’t the folks bragging about how many prompts they’ve memorized. It’s the ones who can take AI’s half-baked work, punch it up, and actually make it worth something.

Enter the Human-AI Workflow

This isn’t the funeral for AI. Far from it. What we’re watching is the awkward teenage phase when AI stops pretending it can “do it all” and starts learning to play well with others.

The smart companies are ditching the human-or-AI binary. They’re blending. They’re building workflows like this:

  • AI as the accelerator: crank out first drafts, research starting points, and a buffet of creative variations.
  • Humans as the validators: fact-check, adjust tone, align with brand, and bring the context AI can’t.
  • Quality control as the safety net: processes that catch AI’s predictable screw-ups before they ever hit the light of day.

That’s where the magic happens.

The Cost of Cutting Corners

The real losers? The businesses that treated AI like a human replacement instead of a human sidekick. They’re now paying for damage control: rebuilding trust, reworking sloppy content, and apologizing to customers who got “facts” that were about as reliable as a gossip column.

Meanwhile, the teams who invested in blended workflows from day one are eating their lunch. More content. Faster research. Better customer experiences. Not because they axed humans, but because they knew humans are the glue that keeps AI from unraveling.

Looking Ahead: The New AI Skillset

So where does this leave us in 2025? The winners won’t be the Luddites clutching their fountain pens, nor the true believers worshipping at the altar of the algorithm. The winners will be the ones in the messy middle: the pros who know how to work with AI.

That means prompt engineering, sure. But it also means fact-checking at scale. Editing. Bringing human context to machine output. In other words: knowing when to trust the machine and when to smack it on the nose with a rolled-up newspaper.

When All Is Said and Done

AI isn’t going anywhere. But the “set it and forget it” dream is toast. The real edge won’t come from who can generate the most words the fastest, it’ll come from who can make those words true, contextual, and worth reading.

AI has already transformed work. The question is: Are we smart enough to keep humans in the loop before the whole thing spins out of control?



Monday, September 22, 2025

Research

 

Hand-tied fishing fly

“It was a long-overdue fly-fishing trip.”

That’s how my ad agency partner Tom Dombrosky started telling his story. It was Monday. We were enjoying a Tullamore Dew at Stan’s. Like we did every Monday.  

“I’d booked a local guide, a quiet, sun-wrinkled man named Ted who had been fishing these mountain rivers longer than I’d been in the ad business.

“We met just after sunrise. The air was cool, the kind of crisp that presses reset on your thoughts. I had my waders, vest, and a brand-new fly rod. I was ready to fish.

“Ted led me down a trail through thick pine and eventually to the edge of a smooth, glimmering stretch of river. I set my gear down and began assembling my rod.

“Ted walked a few feet from the water, leaned his back against a tree, and sat down. Hands in his lap, eyes on the river.

“We don’t need the gear yet,” he said.

“After nearly an hour, I finally asked, ‘So, uh… when do we actually start fishing?’

“He didn’t turn to look at me. Just nodded at the river and said, ‘We’re already fishing. First step is to observe. Gotta see what bugs are hatching. What the fish are eating today. Won’t catch anything if you don’t know what they want.’”


________________________


RIP Stan's and Stanley: Stan's Lounge was located on the Intracoastal and Commercial Boulevard. A quick Internet search found a post from 2011 indicating the building "has become abandoned and in disrepair." Sad. I had many great times there from meeting baseball's Billy Martin to BS sessions with folks from the advertising community. A little more research indicates that in 2014 the place was renovated (rebuilt?) as Kaluz Grill and Bar and that Stanley Stratton, Stan's founder, died in 2021. If I'm ever in the area, I might stick my head in the door of Kaluz. It's probably very nice ... but it will never be Stan's.


Friday, September 19, 2025

Explain AI to a 5-year-old


Imagine you’ve got this super-smart robot friend who doesn’t eat pizza, doesn’t sleep, but loves patterns. You show it cats -- like, a zillion cats -- and it goes, “Got it, whiskers plus pointy ears plus that smug little face? Cat.” You show it dogs and it’s like, “Ohhh, floppy ears plus tongue hanging out? Dog.”

That’s basically artificial intelligence: a giant brain-machine that learns stuff by looking at tons of examples, then tries to act smart about it. It doesn’t “think” like you or me ... no dreams, no jokes, no bedtime snacks. It’s just lightning-fast guessing based on what it’s already seen.

So, AI isn’t a wizard. It’s more like a parrot with a calculator: it repeats what it’s learned, only way faster, and sometimes with a surprise twist that makes you go, “Wait, where did that come from?!”

_________________________


This prompt came from a LinkedIn post ... I didn't respond to the post, 'cause I wasn't charmed by the way it intimated that my response would be part of an audition for employment. Sorry, not playing that game. But, I did think it was a fun prompt. So I answered it here. 

Here are a couple of my favorite responses to the post:

“AI is like a magic helper that’s really good at remembering things, but it doesn’t have feelings or a favorite ice cream flavor.” - Lisa Giordano

“AI is a computer program that guesses the answer. A lot of the time, it's right, but it doesn't know it's right.” - Sarah Brodsky

“It's kinda like talking to god. You can ask it any question and it will magically answer you right before your eyes. But it is up to you to decide what to believe.” - Michael Markowitz


Thursday, September 18, 2025

9 Fatal Mistakes Marketers Make With Outdoor Advertising


McDonald's Billboard

Writing for outdoor isn’t like writing for web, email, or even print. Billboards are a different beast. If you're a copywriter tasked with billboard messaging, or if you're simply curious why so many roadside ads fail, here are 9 common mistakes that can make your campaign fail.  

1. Forgetting the Purpose: It’s Not a CTA

Billboards aren’t about conversions. They're about contact. A quick, impactful touchpoint to lodge your brand into someone’s brain. Think impression, not response. If you're trying to get someone to download an app or scan a QR code from the freeway, stop it. That’s not the job here.

2. Shrinking the Logo

Your client may love subtlety, your audience doesn’t have time for it. If the logo isn’t massive (shamefully massive) it’s invisible to people navigating a few thousand pounds of metal and rubber speeding past. Think big, then go bigger. Maybe not ideal for a magazine ad, but necessary for a billboard.

3. Writing Novels on 14x48s

If your message can’t be digested in under three seconds, it's already dead. Roadside readers don’t pause to ponder. Aim for seven words or less — and make every one count. This is not the place for nuance.

4. Being Leary of Timid Visuals

Outdoor design needs punch. A timid visual in the wild is like whispering in a stadium. You’ll be ignored. Be bold. Be noticed. Be remembered.

5. Trying to Say Too Much

One billboard = one idea. Not three. Not two. ONE. The moment you ask your audience to juggle multiple messages at 65 mph, you’ve lost them.

6. Forgetting the 500-Yard Test

A billboard that looks great up close might turn into abstract mush at a distance. If it doesn’t read as a thumbnail on your screen, it won’t read at full size in the real world. Zoom out. Squint. Adjust.

7. Blending In with the Sky

Nature doesn't care about your palette. A beautiful soft blue might look great in Photoshop, but it'll vanish against a sunny sky. Choose colors that pop.

 

Formula Toothpaste billboard

8. Ignoring Social Shareability

The best billboards don’t just live on the road, they live online. A clever concept, a striking visual, or a laugh-out-loud line can get shared on Instagram, X, TikTok... turning a static sign into viral brand fuel. Design for the camera as much as the car.

9. Treating It Like a One-Off

Billboards work best when they're part of a long-term, multi-location strategy. One lonely board in one location for one month won’t move the needle. Billboards are cumulative ... repetition is how they build memory.

As copywriters, we’re taught to love nuance, rhythm, and clever turns of phrase. But with billboards, the job is different. This is a minimalist’s art form. Fewer words. Bigger impact. Faster recognition. If you can master these constraints, you’ll write outdoor ads that actually earn a second look ... and maybe even a snapshot.

_________________________

Good outdoor is brutally simple.
One idea. Ideally seven words or fewer.
A striking visual if needed.
Something clever or controversial enough
to cut through all the noise.

Paul Suggett

_________________________


For inspiration, here are some websites that  have curated impactful billboards:


Wednesday, September 17, 2025

When It’s Actually OK to Use a Cliché

 

OK to use a cliché

I’ve spent two posts screaming at clichés like they keyed my car, and for the most part, I stand by it. They’re tired. They’re hollow. They make your writing sound like it was stitched together in a factory where all the workers are half-asleep.

But clichés exist because they work. They’re shortcuts. They’re cultural glue. They’re the shared campfire stories of language. They're not evil. They’re just lazy. And like anything lazy, they can occasionally be charming in small, carefully monitored doses.

Sometimes, dropping a cliché isn’t the end of creativity. Sometimes, it’s the setup to a joke, the hinge on which a clever twist swings. The trick is not to lean on them like a crutch—it’s to weaponize them.

Here’s when clichés are actually fair game:

  1. When You Twist the Knife
    Take “the grass is always greener.” Add: …until you realize it’s just spray paint on AstroTurf. Boom. Instant humor. The reader thinks that brown liquid is iced tea, and you’ve serve ‘em whiskey.

  2. When You Break It Mid-Sentence
    Start with the cliché, then derail it. “Plenty of fish in the sea…but most of them are catfish or already on someone else’s hook.”

  3. When speed matters more than sparkle
    Sometimes you’re not crafting the great American novel, you’re just trying to move the scene along. Dropping in “the tip of the iceberg” might save you from a paragraph of over-explaining. Just don’t make it your whole toolbox

  4. When you want to sound human
    People speak in clichés. Go to any bar, coffee shop, or dentist’s waiting room and you’ll hear at least three of them before the hygienist calls your name. Using one in dialogue can make a character feel real. And, if your character is supposed to sound generic, predictable, or out of their depth, clichés can reveal that. Just don’t let them hijack your voice.

Clichés are like hot sauce. A dash wakes things up; dumping the whole bottle makes people cry and regret knowing you.

So go ahead. Use them sparingly and twist them mercilessly. But don’t build your house out of them. Readers will forgive a clever wink. What they won’t forgive is writing that feels like it was photocopied straight out of a motivational poster.

Because at the end of the day, what matters isn’t the cliché. It’s what you do with it.

So go ahead and use clichés. But twist them, mock them, or melt them down and recast them into something jagged and shiny. The point isn’t to avoid clichés like the plague (apologies). The point is to make them serve you instead of the other way around.

Now that’s the real writing on the wall. (sorry, I’ll let myself out).

_________________________ 

Series Complete: You made it. Three posts, zero excuses. Now go write something that doesn’t sound like it belongs on a motivational poster.”

← Back to Part 1 Why Writers Should Avoid Using Clichés

Start at the beginning if you want to hear me rant about why clichés are literary twaddle.” 

← Back to Part 2 10 Clichés That Need to Die Already

Revisit the list of repeat offenders before you see how to occasionally give one a pass.”

_________________________

Some additional perspective from Master Copywriter Eddie Shleyner:

They say cliches will make your writing feel tired and tacky, unoriginal. Avoid them, they say.

Well I promise you they’re referring to literary or journalistic writing. Novels, news articles, magazine columns. Not direct-response marketing designed to compel action.

Some proof:

A copywriter named Richard Dennis once analyzed every sales letter by the late, great Gary Halbert, the “Prince of Print” — one of the most original direct-response minds of the 20th century — and he found these cliches and idioms used again and again:

- “easy as pie”

- “sacred cow”

- “the real McCoy”

- “needed as a pen”

- “speak of the devil”

- “naked as a jaybird”

- “open and shut case”

- “in the heat of battle”

- “let sleeping dogs lie”

- “red carpet treatment”

- “out of sight, out of mind”

- “make a clean breast of it”

- “blood is thicker than water”

- “every Tom, Dick, and Harry”

- “work your fingers to the bone.”

- “a picture is worth a thousand words”

- “kill the goose that laid the golden eggs.”

- “as common as sawdust around a sawmill.”


Halbert used cliches and idioms constantly.

But he rarely used clever turns of phrase. Because why risk it? Why risk making The Reader stop and think, even if only for a second? Every time The Reader stops to “get it” you could lose her attention forever.

Unlike clever writing, colloquial expressions build a bridge to comprehension by making your copy more efficient, by helping you use fewer words to make a clear point.

Cliches and idioms are tools for solving a specific communication problem.

Use them as necessary, I say.

 

10 Clichés That Need to Die Already


 Top Clichés to Avoid

Alright, strap in. Last time we talked about why clichés are the intellectual equivalent of Styrofoam packing peanuts. This time we’re naming names. I’m dragging the usual suspects out into the daylight. And I’m not giving them a cigarette and a blindfold. They’re going down.

Here are 10 of the most overused, overbaked, and underwhelming clichés clogging up American English writing:

  1. “At the end of the day”
    No one has ever said this phrase and then followed it with anything profound. Spoiler alert: the end of the day is usually just you eating cereal in your underwear.

  2. “Only time will tell”
    Wow. How brave of you to put all your narrative chips on the single least helpful concept in existence. Next time, just write: I’ve got nothing.

  3. “The calm before the storm”
    Oh really? Did you think of that all by yourself, Captain Barometer?

  4. “Avoid it like the plague”
    The problem here is that people don’t avoid plagues. We’ve seen the news. They argue about them on Facebook.

  5. “Every cloud has a silver lining”
    Except when it doesn’t. Sometimes a cloud is just a big wet bastard that ruins your picnic.

  6. “The tip of the iceberg”
    So majestic. So Titanic. So played out. Stop acting like you’re Leonardo DiCaprio dangling off a door.

  7. “Plenty of fish in the sea”
    There aren’t. We overfished. Have you seen the state of the oceans? Maybe just tell your heartbroken friend, Yeah, dating sucks.

  8. “Low-hanging fruit”
    Congratulations, you’ve turned laziness into an agricultural metaphor. Just admit you wanted the easy option and move on.

  9. “The writing on the wall”
    Here’s the writing on the wall: stop using this phrase.

  10. “It is what it is”
    This is the king of useless clichés. The linguistic equivalent of shrugging until your shoulders fall off.

Clichés are linguistic zombies. They look like words, they shuffle along, but they’re already dead. If you find one in your writing, don’t pet it. Don’t feed it. Put it down.

________________________ 

Up Next → Clichés—Sometimes the Joke’s on Them

Plot twist: I don’t hate all clichés. But you’re going to have to read this one to find out why.

← Back to Part 1 Why Writers Should Avoid Using Clichés

Start at the beginning if you want to hear me rant about why clichés are literary twaddle.



 

Why Writers Should Avoid Using Clichés (Even Though It’s Easier Said Than Done)

 

Avoid Using Clichés

The thing about clichés is that they’ve already done all the heavy lifting. They come pre-packaged with a bow, like a grocery store cake. You know it’ll taste like sugar, but you’ll forget it the second you swallow. That’s the problem. Clichés don’t stick. They don’t bruise, sting, or leave a mark. They slide right off the brain like a fried egg on a Teflon pan.

Writers, especially new ones, love to hide behind clichés the way nervous speakers hide behind a podium. They’re little parachutes for when your imagination decides to take a coffee break. And yes, we’ve all done it. We’ve all leaned on them because they feel safe, familiar, universal.

But safe doesn’t make anyone keep turning pages. Familiar doesn’t make a line hum inside someone’s chest three days later. A cliché is like reheating leftovers in the microwave: sustenance, sure, but no one’s licking the plate.

The real juice of writing comes from making the reader see it differently. Not just cold, but cold in the way your knuckles ache before the snow comes. Not just tired, but tired like your bones are begging for a bed that doesn’t exist. These are the details that snag people. That tattoo themselves in memory.

Clichés are basically the graveyard of originality. If you’re dragging one into your work, ask yourself: What am I actually trying to say? Then dig deeper. Scratch until you bleed a little. You’ll find something truer, sharper, more unsettling. That’s the stuff readers are starving for.

Because if writing is about connection, clichés are the static on the line. Clear them out, and your voice finally comes through.

________________________

Up Next → 10 Clichés That Need to Die Already

Think you don’t rely on clichés? Let’s see if your favorites make the hit list.


 

Clichés: Cheap Tricks and How to Kill Them


3-Part Series on Using Clichés


Part 1: Why Writers Should Avoid Using Clichés (Even Though It’s Easier Said Than Done)

Blurb: The thing about clichés is they don’t leave bruises. They’re safe, polite, disposable … and that’s why they’re poison for writers. In this first post, I pull the plug on why clichés are lazy shortcuts that sand down your voice until it’s as smooth and forgettable as elevator music.

Read Part 1 →

 

Part 2: 10 Clichés That Need to Die Already

Blurb: Let’s get specific. In round two, I drag the worst offenders into the spotlight: from “at the end of the day” to “it is what it is.” Spoiler: they don’t survive the encounter.

Read Part 2 →

 

Part 3: Clichés—Sometimes the Joke’s on Them

Blurb: Plot twist: sometimes clichés work. Not often. Not without restraint. But when you twist them for humor, when you use them to make a character sound human, or when you let one land with a wink, they can actually earn their keep. This finale is about knowing when to break my own rules.

Read Part 3 →


 

Tuesday, September 16, 2025

Why I Never Niched Down

 


Every other day on LinkedIn, someone’s shouting about how you have to niche down if you want to succeed as a copywriter. Pick a lane, they say. Specialize, they say. Be the "go-to" in SaaS for dentists who run on solar power, they say.

And every time I hear it, I can’t help but think: Nah.

Niche down? It doesn't align with my curious nature. And curiosity is one of my strengths. Niche down? Never have. Never will.

And I’ve done OK.

As a copywriter: I don’t need to spend a decade buried in the widget-making industry to write killer copy about widgets. I need to ask the right questions. I need to listen. I need to pay attention to what the audience cares about, what the brand promises, and how the product solves a problem.

I get up to speed fast. Research like a detective with a deadline. Sniff out the story.

And then I write words that make people lean in, click, sign up, buy.

And that’s true whether the client sells software, sandwiches, or shirts.

In fact, too much industry knowledge can be a curse. Because when you’ve marinated in the same industry stew for years, you start dragging around a suitcase full of preconceived notions, biases, and "best practices." You stop asking questions. You stop being curious. You stop seeing things fresh.

And fresh is where the magic happens.

Of course (before someone in pharma or finance comes for me) some industries have rules, regs, and legal landmines that can’t be ignored. You need to know 'em. But that’s different from being so entrenched in an industry that you can’t see it from the outside anymore.

Great copy isn’t about parroting industry jargon. It’s about connecting with humans. It’s about clarity. It’s about relevance. And none of that requires me to live and die in a single niche.

So no, I never niched down. And I never felt the need.

Because I’m not here to be the copywriter who knows everything about one tiny sliver of the world.
I’m here to be the copywriter who knows how to get people to pay attention.

And that skill?

That travels.



Thursday, September 11, 2025

Moji

 

Elephant Eye


When Moji realized I was out of the bananas I’d been feeding her she gave me what could best be described as a gentle hug with her trunk.

I rubbed her rough cheek and her huge forehead and looked into her heavily lashed eye. I could see a deep intelligence there as we started to walk together toward the open field.

I felt comfortable and safe even though the 60-year-old rescue from a Myanmar logging operation (with the scars to prove it) outweighed me by 8,000 pounds.

As we walked, she turned away from me and, as nonchalantly as I might pick a bacon-wrapped chestnut hors d'oeuvres from a buffet table, she uprooted a small tree with her trunk and stripped the leaves from it with her mouth.

Was it a casual snack or a reminder to me that humans had mistreated her in the past and that she could as easily toss me into the underbrush as I could discard an unwanted Teddy bear?

She was in a sanctuary now. And nobody was going to hurt her ever again. But scars run deep.

Not just for elephants.


Wednesday, September 10, 2025

Verbal Fencing

Dueling Pencils

"I don't recall the dream, but I woke up drenched in a cold sweat, only to realize I spelled 'receive' correctly after all."

That was the wiseass answer I shot back to a retired high school English teacher and current part time editor after he asked, "As a writer, what do you dream of?"

"So what do editors dream of?" I parried.

"Commas gently rocking in hammocks strung between dangling participles."

I love working with this guy.


Tuesday, September 9, 2025

The Schadenfreude* Economy: Why Some People Root for Creative Obsolescence


Schadenfreude

There's a particular breed of social media prophet I've been noticing lately. They lurk in the comments sections of articles about AI, waiting to pounce with their hot takes about the creative apocalypse. "Designers are toast!" they proclaim. "Copywriters? Dead in the water!" They practically vibrate with excitement as they type these predictions, as if they're announcing the scores at a particularly satisfying sporting event.

I'm a copywriter, and I'll admit it: this whole phenomenon makes my skin crawl.

It's not the AI part that bothers me. Technology evolves. Industries adapt. Creative tools have always changed, from the printing press to Photoshop to whatever comes next. That's just the natural order of things, and frankly, some of these AI tools are genuinely impressive and useful.

No, what gets under my skin is the gleeful schadenfreude of these self-appointed futurists. The way they seem to relish the idea of creative professionals being swept aside. The barely contained excitement in their voices when they talk about entire industries becoming obsolete overnight.

The Sport of Creative Destruction

These folks treat the potential displacement of creative professionals like it's March Madness. They've got their brackets filled out: First round, photographers get knocked out by Midjourney. Second round, copywriters fall to ChatGPT. The championship? Some AI overlord that can direct Super Bowl commercials while simultaneously designing the next iPhone.

But here's what these armchair analysts fundamentally misunderstand: creativity isn't just pushing buttons. It's not a mechanical process where you input "make good ad" and output comes a campaign that moves hearts and minds and, yes, products off shelves.

Real creativity is messy. It's human. It's the copywriter who spends three hours agonizing over whether "discover" or "explore" better captures the emotional journey they're trying to create. It's the designer who throws out seventeen concepts because none of them feel right for that particular client's particular problem. It's the filmmaker who knows that the magic isn't just in the technical execution, but in understanding what makes people laugh, cry, or reach for their wallets.

The Button-Pushers Never Get It

The "creatives are doomed" crowd reveals something telling about themselves with every gleeful prediction. They see the work we do as purely mechanical: a series of inputs and outputs, templates and formulas. In their minds, a copywriter is just someone who arranges words according to some predetermined pattern. A designer is just someone who makes things look pretty according to established rules.

This reductive view says more about their own relationship with creativity than it does about the actual future of our industries. These are often the same people who look at a piece of great advertising and think, "How hard could that be?" They're the clients who want you to "make the logo bigger" or "add more synergy." They fundamentally don't understand that great creative work is part art, part psychology, part sociology, and part pure intuition.

The Craft They Can't See

Here's what they miss: the best creative work happens in the spaces between the obvious solutions. It's in the unexpected connections, the cultural insights, the ability to see what others can't. It's knowing when to break the rules you've spent years learning. It's understanding that a successful campaign isn't just about perfect grammar or pixel-perfect layouts. It's about creating something that resonates with real humans living real lives.

Can AI help with this process? Absolutely. I've used AI tools myself, and they can be genuinely useful for brainstorming, research, and handling some of the more mechanical aspects of the work. But thinking that AI will completely replace human creativity is like thinking that a really good calculator will replace mathematicians. The tool might get more sophisticated, but the thinking behind how to use it? That's still ours.

The Joyless Future They're Rooting For

What really bothers me about the "creatives are finished" crowd is the future they seem to want. A world where marketing is entirely algorithmic, where every ad is optimized for engagement but devoid of genuine human insight or emotion. Where brands communicate with us through perfectly efficient but soulless messaging that was generated rather than crafted.

They're essentially rooting for a more boring world. A world where the surprise of great creative work—that moment when you see an ad or design that makes you think or feel something unexpected—gets optimized away in favor of whatever the algorithm says will perform best.

The Real Future

I suspect the reality will be more nuanced than either the doomsayers or the AI evangelists predict. Creative professionals will adapt, as we always have. We'll use these new tools to augment our work, to handle the tedious parts so we can focus on the thinking and feeling and problem-solving that makes the work worthwhile.

The brands that thrive will be the ones that understand the difference between efficiency and effectiveness, between optimization and inspiration. They'll use AI to make their creative teams more powerful, not to replace them entirely.

And the LinkedIn prophets of creative doom? They'll find something new to be gleeful about, probably while the rest of us are busy doing what we've always done: figuring out how to make people care about things they didn't know they wanted.

Because that's the thing about creativity. It's not just about making things. It's about making things matter. And no amount of artificial intelligence can replace the very human ability to understand what matters to other humans.

At least not yet.

_________________________ 

 

* OK, I'll admit it: I've been waiting for an opportunity to use the word "schadenfreude" in a blog post for a while. When I first heard it, I was like a crow finding a shiny object and couldn’t wait to use it. Not just use it, but show it off, like a kid who’s learned a new curse word and is itching to drop it at the dinner table. The way it looks in writing is a bit scary, and I love that ... I also love the way it sounds. And it's one word that can replace many. If you're new to this word and want to add it to your vocabulary, it's the German word for the emotional experience of pleasure or joy one might feel to another’s pain or misfortune. Now you're gonna look for an excuse to employ it, aren't you?



Monday, September 8, 2025

The Great AI Misunderstanding

Wrong

We've got this whole AI revolution completely backwards.

While Silicon Valley is busy teaching robots to paint masterpieces and compose symphonies, regular humans are drowning in spreadsheets and wondering if they remembered to buy milk. 

Walk into any coffee shop and eavesdrop on conversations. You won't hear people lamenting that AI can't write the next great American novel. You'll hear them complaining about expense reports, scheduling nightmares, and the soul-crushing monotony of administrative tasks that eat up half their day.

Yet here we are, in a world where AI can generate a decent oil painting but still can't reliably book you a dentist appointment without three confirmation emails and a phone call.

The disconnect is staggering.

People want AI to be their personal assistant, not their replacement artist. They want it to handle the boring stuff: the repetitive, time-sucking tasks that keep them from doing what they actually care about. Like spending time with their kids. Or finally writing that screenplay they've been putting off for five years.

But instead, we're in an arms race to see who can build the most creative machine. Meanwhile, Lydia from accounting is still manually entering data from PDFs because nobody thought to solve that problem.

Here's what's really happening: We're automating all the fun stuff and leaving humans with the drudgery. It's like hiring a robot to eat your dessert while you're stuck doing dishes.

For those of us in the word business, this matters.

Because the brands that figure this out first -- the ones that use AI to eliminate friction instead of replacing human creativity -- are going to win. They're going to free up their people to do what people do best: think strategically, connect emotionally, and create genuinely compelling work.

The future isn't about AI that can write like Hemingway. It's about AI that can handle your research, organize your notes, and manage your calendar so you have time to write like you.

Stop trying to replace human creativity. Start amplifying it.

The revolution isn't coming. It's already here. We're just looking in the wrong direction.



Friday, September 5, 2025

Don't Let AI Kill Your Analog Intelligence


Analog Thinking vs Digital Thinking

Look, I get it. AI is everywhere. It's writing your emails, generating your creative briefs, and probably composing better headlines than most junior copywriters. Hell, maybe it even wrote this sentence. (It didn't, but you had to wonder for a second, didn't you?)

But here's the thing that's been gnawing at me lately: In our rush to embrace artificial intelligence, we're accidentally lobotomizing our analog intelligence. And that's a problem. A big fucking problem.

Ann Handley nailed it when she said: "Analog Intelligence isn't a throwback. It's not nostalgia. Analog is rooted in the physical: It's how we experience something directly, without a screen or algorithm butting in and mediating the moment."

Read that again. Without a screen or algorithm butting in.

When was the last time you experienced something -- really experienced it -- without immediately reaching for your phone to document it, Google it, or ask ChatGPT to explain it? When did you last sit with discomfort long enough to actually think your way through a problem instead of letting some AI tool solve it for you?

We're outsourcing our thinking. And not just the mundane stuff … we're outsourcing the messy, uncomfortable, beautifully human process of figuring things out.

The Death of Productive Struggle

Remember struggling with a creative problem? I mean really struggling. Sitting there, frustrated, cycling through terrible ideas, feeling like your brain was broken. Then suddenly, breakthrough. That moment when the right idea finally clicked, when all the pieces fell into place, when you knew you'd found something real.

AI is stealing that from us. Not maliciously, but efficiently. It's giving us answers before we've even learned to ask better questions. It's solving problems before we've developed the muscles to solve them ourselves.

Your analog intelligence is what happens in the space between the problem and the solution. It's the messy middle where real thinking lives. It's where you develop intuition, where you learn to trust your gut, where you build the creative confidence that no algorithm can replicate.

The Texture of Real Experience

Analog intelligence isn't just about unplugging. It's about texture. It's about the way a pen feels in your hand when you're sketching out an idea. It's about reading the room in a client meeting, picking up on micro-expressions and energy shifts that no video conference can capture. It's about the serendipitous conversation that happens when you're standing in line for coffee instead of ordering through an app.

It's about failure, too. Real, analog failure. The kind where you can't ctrl+z your way out. The kind that teaches you something about resilience, about iteration, about the difference between failing fast and failing smart.

Digital tools give us perfect drafts. Analog intelligence gives us perfect intuition.

The Paradox of Efficiency

Here's what nobody wants to admit: The most efficient way to solve a problem isn't always the best way. Sometimes the scenic route teaches you more than the highway. Sometimes the wrong turn leads to the right insight.

AI is optimized for efficiency. It's trained on existing solutions to give you the most probable next word, the most likely successful outcome. But breakthrough ideas don't come from probability. They come from the improbable connections your analog intelligence makes when it's allowed to wander, to wonder, to waste time.

The best creative work I've ever seen came from people who knew when to ignore the data, when to trust their instincts over the algorithm, when to choose the harder path because it felt more true.

Don't Throw the Baby Out with the Bandwidth

I'm not saying AI is evil. I use it. It's useful. It can be a powerful tool for extending human capability. But it should be extending, not replacing.

Use AI to handle the routine so you can focus on the remarkable. Let it make suggestions on the first draft so you can spend your time making the second that much better. Ask it to organize your thoughts, not do your thinking.

But for God's sake, don't let it mediate every moment of discovery. Don't let it rob you of the productive struggle that builds creative muscle. Don't let it smooth away all the beautiful rough edges that make your work uniquely human.

Exercising Your Analog Intelligence

So how do you keep your analog intelligence sharp in an AI world?

Start small. Take notes by hand sometimes. Walk to think through a problem instead of typing it into a chat window. Have conversations without looking anything up. Sit with not knowing for a while.

Read books -- actual books -- that challenge you. Books that don't give you quick answers or bullet-pointed takeaways. Books that make you think harder, not faster.

Engage with the physical world. Touch things. Make things with your hands. Notice how materials behave, how light changes throughout the day, how people move through space.

Most importantly, defend your right to be inefficient sometimes. To take the long way. To figure things out for yourself, even when there's an AI tool that could do it faster.

Because in the end, your analog intelligence isn't just about being more creative or more human. It's about being more you. The messy, imperfect, beautifully analog you that no algorithm can replicate.

And that's worth preserving.


 _________________________


"Students who use AI tools to complete assignments
tend to do better on homework—but worse on tests.
They’re getting the right answers, but they’re not learning."


Daniel Oppenheimer

Professor of Psychology and Decision Sciences
Carnegie Mellon University


"But our new so-called tools no longer lighten our load.
They do our load for us.
This makes AI no longer a tool,
in fact, but a usurpation.
"

George Tannenbaum
Copywriter & Blogger




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